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How many support seats can an AI agent carry for you?
Put in your own numbers. See the seats, the money and the payback. The math comes from a live deployment where AI agents took over the workload of 20 of 130 customer-service roles.
Live estimate
3.7 of 25 seats
of work an AI agent can carry
carried by AI stays with people
- Net saving per year, after AI costs
- Contacts closed by AI per month
- AI running cost per year
- Your cost per contact today
How the number is built
Two rates decide everything: how many contacts the AI agent takes first, and how many of those it closes with no human. Multiply them and you get containment. The bars below use your numbers.
Freed time turns into money when you stop replacing people who leave, skip seasonal hires, or take more volume with the same team. Push cost too hard and quality drops, so the audit sets a quality floor before anything goes live.
Where the settings come from
The first two settings are examples. The third is measured. The audit replaces all three with your own rates.
- 20 of 130customer-service roles whose workload AI agents took over, at an 8-figure, 6-brand e-commerce portfolio
- 61% × 84%taken first × closed alone, measured on 12,700 peak-season sessions. About half of all contacts closed with no human
- 80% by 2029share of common service issues that Gartner expects AI agents to resolve without a human. Gartner's forecast
From a rough number to a running system
$2,000 fixed · 2 weeks
AI Containment Audit
- Contact map: every contact type by volume, time and cost
- What the AI agent takes first, and what it never touches
- Your measured containment, seats and money, for a careful case and a target case
- Guardrails, hand-over rules and a quality floor
- A 90-day rollout plan and a tool shortlist for your setup
$2,500 to $3,500 a month
Run it with you
8 to 12 hours a month. A weekly containment review, playbook writing, guardrail tuning and a monthly numbers report.
The two weeks
- DAYS 1-3Pull the data: ticket, chat and call exports, read-only
- DAYS 4-7Map the contacts: types, volume, time, repeat questions against new ones
- DAYS 8-10Build the model and the guardrails
- DAYS 11-14Write the 90-day plan and walk you through it in 60 minutes
Second offer
AI-Visibility Sprint
When people ask ChatGPT, Claude or Perplexity about your product, what do they hear? I shipped AI-facing content across 5 brands. The sprint does the same for yours.
$1,500 to $2,500 fixed
- A baseline report: how the AI assistants describe your brand today
- An llms.txt file for your site
- AI-facing information and question pages
- A structured-data pass on your key pages
Questions people ask first
We tried a chatbot and customers hated it.
Most bots fail on the second rate. They take every contact and close few. The audit decides what the AI agent takes and what it must hand over, before anything goes live.
Is this about firing people?
The calculator shows freed capacity. You decide what it becomes: no replacement when people leave, no seasonal hires, or more volume with the same team.
Which AI tool do you sell?
None. The audit is tool-neutral and ends with a shortlist that fits your setup.
What data do you need?
An export of tickets, chats or calls for the last three to six months, read-only. No payment data.
Our contacts are too complex for AI.
Then the first rate will be low and the audit will say so. The guarantee covers that risk.
What happens after the audit?
You own the plan. Run it with your team, or keep me on for 8 to 12 hours a month.